Please take care and be mindful when you are purchasing a piece 

We cannot replace or change any items, as they are a one of a kind pieces of art , we will not return or replace "changes of mind" this is not fast fashion.

 

We will happily provide an exchange or store credit for items purchased, subject to the following conditions:

• The products being returned are in sealed, unused and re-sellable condition

• Proof of Purchase accompanies the returned product

• The request for return is within 14 days from the date of purchase or collection

• The product is not a custom order

• Any return postage is to be covered by the customer.

 

All returns will be carefully inspected upon return to KVC Creations, to ensure the above conditions are met, prior to approving an item exchange. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.

Any returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange and will be held at our warehouse until such time as the customer returns to collect their product or pays to have the product re-shipped.

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If return postage is not paid by the customer within 14 days of the customer being notified of their return inspection outcome, the product will be considered abandoned and we will disposed of it.

 

Note that online refunds are provided for the product only and do not include reimbursement for any shipping already paid.

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Our goal here at KVC Creations is to provide an excellent experience for all our valued customers and we work hard to ensure our inventory is free from damage or defect prior to leaving our studio.

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Unfortunately there are some cases where an item may be received damaged or defective due to errors encountered in manufacturing of pieces or in delivery.

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Defective items include (but are not limited to):

• Broken parts

• Missing parts

• Manufacturing inconsistencies

• Damage sustained during delivery

 

Defective items do not include:

• Products specified as a random assortment of potential items where a specific item was not received

 

If you have received an item you believe to be damaged or defective, please contact Customer Care (through our Help widget below, right) within 14 days of the date of purchase, delivery or collection, providing:

• Proof of Purchase

• Order Number (if applicable)

• Photographic evidence of the defect or damage, including the state of packaging, where applicable.

 

We asses all claims on a case-by-case basis and will respond to you within 1-5 business days.

 

If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies:

• A replacement of the faulty part (including postage paid by us, where applicable)

• A replacement of the entire faulty product (including postage paid by us, where applicable)

• A full refund of the purchase price for the affected product (including postage, where applicable)

 

KVC Creations will always work with you to fully understand the extent of your inquiry and to deliver an appropriate and satisfactory resolution for you.

 

We ask for your patience as attend to your inquiry appropriately, to ensure we’re able to liaise with suppliers and publishers where applicable so we may have the opportunity to provide you the best possible outcome.

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KVC Creations

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