FAQ
Do you provide refunds, returns or exchanges on pieces?
Please take care and be mindful when you're purchasing a piece . this is not fast fashion we will not return or replace changes of mind. Alterations can be made by special request at the customers added expense only if the structural integrity of the piece can take it, this is determined by the artist.
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We cannot replace or change any items, as they are a one of a kind pieces of art
Refunds are only provide in certain circumstances and in the form of a store credit.
Please review our Refund and Returns Policy
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Is shipping/postage included in the purchase of items?
FREE local delivery is a service we offer when we are in your area we will let you know when this is an option for you
Postage/shipping costs are an additional cost to the buyer and are not included on the purchase of pieces/items.
We will advise you of the postage/shipping cost and proceed with the order if you are happy with the additional cost.
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Is there a set day for my items to be posted?
Yes there is! so you know exactly when to expect it , we like to keep deliverydays to Fridays.
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What type of shipping is available?
FREE local delivery
we use standard service.
VIPs may take advantage of express post.
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Do I get provided a tracking number?
We offer this at your request and only with VIPS our little country post office has proven difficult in the past when it comes to tracking so we prefer express tracking stickers that we can physically hold and put next to your name in our sales book, QR codes are great but they are not very personal.
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When will I receive my purchase pieces/items?
please allow 5-10 business days for all deliveries, we endevour to beat this expectation where possible.
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Do you really not use moulds?
we do not use moulds and each item is created from the beginning to end hand carved all materials are locally sourced and harvested.
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Am I able to come to KVC Creations to view an item before purchasing?
you sure can!follow our events for where and when we will be in your town, or show anyone of our dedicated retaill stockists some love!
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